CRM Systems

## Key CRM Systems for Enterprises in 2024

### Salesforce
– **Best for:** Enterprise sales teams.
– **Features:** Advanced customization, AI-powered Einstein Analytics, marketing automation, and robust reporting tools.
– **User Satisfaction:** 98% of customers meet or exceed their ROI goals.

### HubSpot CRM
– **Best for:** Startups and small businesses looking to scale, with a robust free version.
– **Free Plan:** Supports up to 5 users, includes contact management, call and email logs, and integrations with popular apps.
– **Paid Tiers:** Professional and Enterprise plans with advanced features, but require a one-time onboarding fee.

### Zoho CRM
– **Best for:** Startups and small businesses, with a strong focus on AI-powered analytics (Zia) and customizable solutions.
– **Features:** Predictive lead and deal analysis, marketing automation, and integration with other Zoho products.

### Pipedrive CRM
– **Best for:** Pipeline management, known for its ease of use and customization.
– **Features:** Customizable pipelines, detailed reporting, and integrations with over 350 third-party programs.

### Insightly CRM
– **Best for:** Strong customization and project management capabilities.
– **Features:** Opportunity management, customer journey personalization, and AI-powered reporting engine.
– **Pricing:** Plus ($29/user/month), Professional ($49/user/month), Enterprise ($99/user/month).

### Apptivo CRM
– **Best for:** Business management capabilities, including procurement, contact management, and invoicing.
– **Features:** Mobile app for on-the-go management, integrations with Quickbooks and Xero, and customizable workflows.

### Bitrix24
– **Best for:** Team collaboration, offering communication tools, task deployment, and client detail sharing.
– **Pricing Structure:** Capped per organization rather than per user, with a forever free plan available.

### Creatio CRM
– **Best for:** Highly customizable unified business solutions, from lead management to closing deals.
– **Features:** Solid CRM functionality, customization options, but with a relatively short trial period.

### Capsule CRM
– **Best for:** Small to mid-sized businesses and startups, offering intuitive and cost-effective solutions.
– **Features:** Customizable sales pipelines, workflow automation, and email marketing integration.

### Freshsales CRM
– **Features:** Customizable web forms, visual sales pipeline, contact lifecycle management, and AI-based forecasting insights.
– **Pricing:** Free tier, Growth ($9/user/month), Pro ($39/user/month), and Enterprise ($59/user/month).